01 · Before the answer
Why did the message appear?
When choosing an AI chatbot or sales assistant for Shopify, focus on how it helps shoppers make buying decisions. Start by asking the supplier to show what happened before the conversation—not just the polished answer.
Does it wait for a question, display a generic invitation, or bring forward information related to the shopper’s journey?
Ask for a moment where it stays quiet, too. Browsing behaviour is a clue, not certainty about someone’s thoughts.
- Revisits a productThe shopper is still considering the item.
- Checks delivery againThere may be a practical question to resolve.
- Relevant reassuranceBring forward the approved delivery information.
02 · The missing reassurance
Use a question your team knows inside out.
Choose a real product and its approved policy. Then ask something that depends on information the assistant does not have.
“Will it definitely arrive by Friday?”A delivery estimate must not become a guarantee.
- Preserve the conditionsDoes it retain the dispatch conditions and exclusions in the source?
- Identify what is missingIf the answer depends on destination, does it establish that detail?
- Go beyond product FAQsTest category information, genuine reviews, delivery and returns reassurance.
03 · The experience
Accuracy and restraint belong in the demo.
Ask where guidance can appear, how frequency is controlled and what happens when a shopper dismisses it or needs a person. Check it on your actual mobile storefront.
Look at each knowledge source and integration separately. A support handover does not prove that an ERP or review-platform connection is already available.
This is a Signalbuy-authored evaluation framework, not an independent ranking of products.
Use the printable demo checklist04 · The commercial question
Understand the result.
Understand the bill.
Look beyond the number of chats. Ask how reporting connects the conversation, what the shopper did next and assisted revenue.
Understand what counts as an assisted purchase and the reporting period, so you can read those outcomes clearly.
Follow the journey towards conversionBefore you choose
What are you paying for?
Compare the charging unit, included features and what happens as usage grows. Ask for the bill at your store’s traffic level—not just the starting price.
Signalbuy plans are based on monthly Shopify sessions, with no conversational overages.
View current pricingWhere Signalbuy fits
Signalbuy is designed to recognise useful shopping context and offer guidance from approved store knowledge. The purpose is buying confidence: product advice, category information, reviews, delivery and returns reassurance.
Explore Signalbuy’s AI chat for Shopify